1. Choose one or several apartments, then send us a reservation request;

2. An operator confirms within 24 hours the availability of the apartment you chose. Failing that, we propose you an equivalent solution in quality and valuable term;

3. If the availability is confirmed either if you accept our alternative proposal, the definitive validation of your file intervenes at the payment of the reservation expenses;

4. We confirm you the details of your reservation and we stay at your disposal for any request you could have, until your departure;

5. Upon your arrival, you are welcomed according to your wish either directly in the chosen apartment, or in one of our partner agencies office.

Keys are handed to you as well as a welcome note which contains the instructions for use as well as all the details relating to your stay: a description of the apartment installations, the available equipments, the dig codes, the phone numbers of the apartment as well as those of the emergency services. The payment of the balance of the reservation must be directly paid to our on-the-spot representative.