General Conditions of Use

RUSSIANRENT.COM

General conditions of Use of the Site

1. Vocabulary used in the General Conditions of Use (below CGU) section

The “Company” is the company ” Glamour Apartments Worldwide “, based at 10 General de Castelnau street 75015 Paris, France, which the main activity is the service provision of connecting Customers with real estate agencies witch are letting administrators. The Company’s employees are authorized to act in the name of the latter in agreement with the CGU.

The “Customer“: one or several physical or moral person (s) who buys the Company service.

The “Agency” or “Agencies” are the moral persons, actual suppliers of the real property to be rented.

The “Referral Contract” is the document drawn up between the Customer and the Company.

The “Rental agreement” is the document drawn up between the Customer and the Agency.

The “Site” is the on-line electronic platform, reachable at the address www.russianrent.com and managed by the Company. The “Contents” define any information, datum, software, photo, video, graph, music, email, sounds and more, likely to be seen by the Internet users on the Company Site.

2. Conditions acceptance

Using this Site, you accept its CGU. The Company reserves the right to modify the present conditions of use, it is thus recommended to verify regularly the contents.

3. Service object

The Company gives Customers, trough the Site, a list of real property to be rented for short and long term in the following countries: Russia and Ukraine. The Company acts as intermediary between the Customers and Agencies; it is remunerated by agency fees paid by the Customer according to the conditions defined below. The Referring is the object of the service contract provided by the Company.

4. THE BOOKING

4.1 The Customer sends a booking request (by e-mail, fax or on-line form) of an apartment among the list supplied by the “Site“, by indicating numbers of rooms and the number of necessary beds, the dates of the stay, the rough arrival and departure hours, the identification number of the apartment indicated on the web site, and, if needed, an additional list of the wished services.

4.2 The Company makes a commitment to inform in writing the Customer of the booking confirmation within 24 hours after the reception of his booking request (except weekends and public holidays) if the wanted apartment is effectively available, this confirmation being worth Referral Contract conclusion. Otherwise, the Company also makes a commitment to inform the Customer about it and to propose, if it is possible, any other apartment answering the criteria formulated by the Customer.

4.3 For his/her part the Customer makes a commitment, since confirmation reception of the reservation request to pay immediately the indicated amount, the latter corresponding to “the Rent deposit “. The apartment is then considered as being firmly booked from the cashing of this Rent Deposit by the Company.

4.4 As son as the Referral Contract is concluded, the Company sends, by email or by any other means suited between the Company and the Customer, a copy of the Rental agreement which must be signed by the Customer in three copies and sent back immediately to the Company which takes care to forward it to the Agency for signature regularization.

4.5 In the case the Company would receive the Customer Rental Deposit, while the concerned apartment had been rented between the sending of the booking request confirmation and the effective payment of the Rental Deposit by the Customer, the Company makes a commitment to immediately propose another apartment with equivalent characteristics to those specified by the Customer. If the Company can not supply such an apartment either if the customer declines the offer, then the Company makes a commitment to pay off the total amount perceived on customer behalf within three days after the date in which the Customer would have declined the alternative offers.

5. Determination of the financial conditions of the Referral Contract

The validation of a booking request intervenes at the cashing of the Rental Deposit amount by the Company, as indicated in the booking request confirmation.

This Rental Deposit includes:

The agency fees.

The agency fees pay the service provided by the Company and, as remuneration, it can’t be reimbursed. They are determined according to the following scale:

Short-term rental:

30 % of the rent, if this last is spread between 1 and 40 nights (included the Company commissions).

Mid / long term rental:

50 % of a monthly rent if this last is spread between 41 nights and 3 months;
75 % of a monthly rent if this last is spread between 3 and 6 months;
100 % of a monthly rent if this last is spread between 6 and 9 months;
10 % of the total amount of the rent if this last is of more than 9-month period.

The payment of the Rental Deposit must be addressed to the Company, by priority by bank card, on the external secured platform: BNPPARIBAS Platform. The payment of the Rental Deposit by another means (transfer, bank check) is possible for the long term rentals or in case of particular difficulty and has to be preliminarily validated between the Company and the Customer.

The account of the Customer will be immediately debited. No data, relative to the used means of payment, goes through the computing management system of the Company; thus, no data of this nature can be kept by the Company.

Since the settlement made on the above-mentioned payment platform, a payment confirmation is sent by email. If the latter does not reach the Customer before the indicated deadline, the Customer has to check his Spam emails, and, if necessary, contact the Company at the address info@russianrent.com.

In case of direct payment to the Company, the payment confirmation will be delivered to you on the spot.

6. Booking cancellation or modification by the Customer

In case of a booking cancellation on the Customer’s initiative, confirmed by the Company, the Rental Deposit paid to the Company won’t be reimbursed.

In case of cancellation on the Company’s initiative of a validated booking, whatever are the reasons, the Company makes a commitment to propose to the Customer at least one apartment corresponding to the characteristics specified by him. If no substitution solution has received the Customer approval, The Company will proceed to the reimbursement of the total amount of the Rental Deposit within 3 days after their effective perception by the Company.

In case of modification on the Customer’s initiative of the validated booking (date or type of the property), it must be immediately indicated to the Company and will lead, if it is possible, to a modification of the envisaged rental. In this case, a correction of the Rental Deposit amount will come about giving rise to a reimbursement or an additional invoicing in case of price difference between the earlier and the new booking.

7. Check-in: arrival procedures  

On the arrival in the booked apartment, and except particular case agreed with the Customer, the Agency will welcome the Customer, either in its premises, or directly at the booked apartment address.

The Customer, according to the term of the Referral Contract, commits to accept the contract conditions previously transmitted by the Company, which will bind directly the Customer to the Agency, and which will be signed at the latest during the provision by the latter of the booked apartment through the Company.

The Customer and the Agency will establish together an incoming inventory of fixtures and The Customer will then have to pay to the Agency the rent balance. This Balance corresponds to the total amount of the envisaged rent, after deduction of the Rental Deposit which has already been settled to the Company according to the Referral Contract. Furthermore, the Customer will have to pay a security deposit (3000 roubles, about 90€) which will be returned to him(her) in return for the keys of the apartment at the departure time.

To insure an optimal quality of completion of its obligations by the Company and the concerned Agency, The Customer makes a commitment to inform in writing the Company within 48 hours preceding the check-in date mentioned in the booking confirmation of: ( a ) the exact arrival time of the Customer in the apartment or directly in the Agency premises, or ( b ) the arrival time, the city of departure and the number of the flight / train in the case the Customer would have requested the coverage of his transfer by the Company from the airport or train station towards the booked apartment. Allowing exception previously validated with the Company, and mentioned in the booking confirmation, the arrival time can not be previous to 14.00.

8. Check-out: departure procedures

The day of departure, the apartment will make object of an outgoing inventory of fixtures established between the Agency and the Customer, at the keys delivery by the latter to the Agency. In case of impossibility, for the Agency, to establish this outgoing inventory of fixtures contradictorily with the Customer, this outgoing inventory of fixtures will be drawn up by the only Agency, and will be opposable in all its terms to the Customer, even though this latter has not been present during its establishment.

9. Cancellation of the Rental agreement

The Customer is informed that by virtue of the Rental agreement, his rent can be cancelled before the end contractually defined, on the initiative of the Agency, in the following cases:

The rental conditions are not respected;
The Tenant caused important damages to the property or furniture;
The Tenant is the object of one or several complaints from the neighbourhood;
The Tenant does not respect the terms of the Rental agreement relative to the payment.

NB In any case, the Company will not be responsible for any contractual disagreement between the Customer and the Agency.

10. Rental Conditions

The Customer is informed about the fact that the Rental agreement will supervise the rent conditions in the following terms:

10.1 The Customer makes a commitment to use the apartment only as an accommodation and not to exercise any commercial activity there;

10.2 The Customer makes a commitment to respect the maximal number of persons authorized to be accommodated in the apartment;

10.3 The Customer makes a commitment not to sublet the property or the furniture, whether completely or partially. In case of unfair signature of a subletting contract, the latter will be considered as null and void.

10.4 The Customer makes a commitment to respect the current rules of the residence country as for the building maintenance, as for the inhabited district;

10.5 The Customer makes a commitment not to provoke conflicts with the neighbourhood and not to cause inconveniences to the neighbourhood;

10.6 The Customer makes a commitment to respect fire and sanitary safety regulations of the apartment;

10.7 The Customer makes a commitment to introduce no modification in the apartment without prior written agreement of the Agency. The Customer will not be reimbursed for the modifications expenses made in the apartment;

10.8 The Customer has the right to use the common spaces of the building where the apartment is located, on the condition of not obstructing the other building inhabitants. The Customer makes a commitment not to monopolize the common spaces and not to prevent the other inhabitants from reaching their respective apartments;

10.9 The Customer makes a commitment to respect the terms of the Rental agreement regarding pets’ presence;

10.10 In case of failure to respect articles 10.1 – 10.9 of the present CGU:

10.10.1 The Customer makes a commitment to inform the Agency of any violation of the contract terms;

10.10.2 The Customer makes a commitment to stop the Contract breach, to limit its effects, and to pay off the amount of the damages caused in the wronged party within calendar 24 hours following the violation notification;

10.10.3 The Agency reserves the right to cancel one-sidedly the Rental agreement. In this case, the Agency makes a commitment, after a complete deduction of the amount of the caused damages, to pay off the rent expenses perceived in proportion to the period following the early date of Customer departure.

10.10.4 In case of contract break, the Customer makes a commitment to vacate the apartment on the agreed date with the Agency. If the agreement is not respected, the Agency reserves the right to move the private goods of the occupants in a storage space and to change the locks of the apartment to prevent an illegal occupation of the latter by the Customer. The Agency makes a commitment to restore the private goods of the Customer when the latter will have filled its obligations according to the Terms and Conditions of the Rental agreement. The Agency makes a commitment, on Customer request, to inform the latter of the storage place of its goods. The Agency is not responsible of the Customer’s goods stored in the space planned for that purpose.

10.11 The payment terms of fees related to the rent of the apartment, the expenses of the National and international communications and internet are transcribed in the Rental agreement as well as in the note of welcome available in the apartment;

10.12 The Customer makes a commitment to pay entirely before his departure any expenses related to his stay, in particular:

(1) The rent;

(2) Where necessary, all the additional services ordered by the Customer and given by the Agency;

(3) The paying telephone services ordered since the telephone line installed in the apartment;

(4) All the goods and services ordered by the Customer at the apartment address.

10.13 In case of no payment of goods and services stipulated by the article 10.12 above before the departure, the Agency makes a commitment to supply to the Customer by mail, e-mail or fax the invoices photocopies received for these services. The Customer makes a commitment to pay the invoices at least two working days after the date of invoices receipt.

10.14 the Agency reserves the right to obtain the refund of any committed expenses by taking the amount due from the security deposit left in guarantee, and, for any surplus that could remain due, by the way of any legal action;

10.15 The Customer makes a commitment to vacate the apartment and to leave no personal good, and this, in the departure schedules indicated in the booking confirmation. In every case, the departure must be effective before 12.00.

10.16 The Customer will inform the Agency, where necessary through the Company, of his departure schedule before 14.00 the day which precedes the departure.

10.17 In case of non compliance by the Customer of the conditions described in the article 10.16 of the present CGU, the Agency reserves the right to move the private goods of the Customer in a storage space and to change the locks of the apartment to avoid any illegal occupation of the apartment by the Customer. The Agency makes a commitment to return back the private goods of the Customer when the latter will have filled its obligations according to the present CGU and to the Rental agreement. The Agency makes a commitment, at the request of the Customer, to inform the latter about the location of the storage space. The Agency is not responsible in any case of the Customer goods integrity.

10.18 The Customer makes a commitment to restore to the Agency all the keys which were handed to him at the time of the check-in

10.19 If the Customer refuses to restore all the keys at his departure, the Agency reserves the right to take the equivalent cost generated by this retention on the security deposit mentioned by the article 4 of the present CGU.

11. Intellectual property

All the intellectual property rights relative to the information and to the contents of the Site belong to the Company. The contents are protected by the laws relative to the intellectual and marks property. The use of the contents is authorized only for personal purposes, except written agreement with the Company. The contents cannot be modified, published or transferred to anyone, or used for commercial purposes.

12. Website use and availability

The Site can be punctually and temporarily unavailable because of maintenance. The Company reserves the right to modify, to suspend either to remove any contents of the Site, to suspend the subscription or the access of a Customers of the Site, or to delete any page or any function of the Site at any time and without previous notice. We ask you to indicate any abuse of the present CGU to the address info@russianrent.com

13. Data Accuracy

The Customer is solely responsible for the accuracy of the data supplied on the booking form or on the Contact one.

14. Personal data and passwords protection

The Customer, who makes a commitment to protect his identifiers and passwords, is solely responsible for the use of his personal space on the Site, as well as for non compliance with the present CGU. The Customer has to inform the Company of any non-authorized use of his account, or any security flaw noted on the Site. The Customer has to disconnect from his personal account at the end of each session on the Site.

15. Links towards other sites

The Company is not responsible for links of the external sites managing towards his.. The use of these sites is defined by their own general conditions.

16. Use of the supplied data

This information is necessary for our company to process your request. They are registered in our customer database and According to the law “informatique et libertés” of January 6th, 1978 modified in 2004, can give rise to the exercise of the access right and the rectification right trough our customer service

17. Competent jurisdiction

The present CGU is subjected to the French law. The contract between the Customer and the Company is established in France.

Copyright ( c ) 01 Sep, 2012 Glamour Apartments Worldwide.

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